Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results


Everything happens through conversation! Conversations go far beyond mere exchanges of information. They affect your relationships and your view of the world. Good conversations foster stronger, positive relationships, whereas bad ones can destroy relationships. Judith Glaser discusses how to move beyond fear and distrust to have a more meaningful, deeper connection with people. She categorizes conversations on three levels, from transactional to transformational. 

Asking discovery questions is a simple way of getting people to move toward more co-creative ways of engaging in conversations. You may also need to transform the conversational space by drawing upon transformative conversational skills such as the 3Rs: Reframing, Refocusing, and Redirecting. 

When people feel disconnected, they become reactive, project their anxiety onto others, create more fear, blame others for what is missing in their lives, and disengage. When people work together, they learn from each other, develop higher-level skills and wisdom, meet performance goals, and turn breakdowns into breakthroughs. 

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